News & Events---Dental News---Chiropody News---Trycare News
In response to the current Coronavirus situation we have been forced to review our policy regarding the supply of various infection control products.
We are not stuffy, but a “fun loving” company who are deadly serious about meeting the needs of our customers.
Trycare has a reputation for integrity and superior customer support! This includes routinely completing orders with only the occasional backorder. We do this by carefully monitoring our customers needs and the volume of products they buy from us.
It's been another busy year of expansion at Trycare and as we prepare for the Christmas festivities, we'd like to sincerely thank you for your custom and kindness. Hopefully, it's been a good year for you.
Our office opening hours during this period are:
- Monday 31st December, with orders despatched that day and delivered on Thursday 3rd January.
- Wednesday 2nd January, then office opening as normal.
From all the Trycare team, we do hope you have a very Merry Christmas and terrific 2019. We'll be with you all the way - it's the Trycare way!
The winner of our chiropody Christmas Competition was Sally from Bristol. Her winning joke was:
Q - How does good King Wencelas like his pizza?
A - Deep pan, crisp and even :)
Today we hugged, kissed and said our fond farewells (for now) to Kelsey, one of our fab Customer Services team members as she's off to have her baby!
Excitement's been mounting in the office for many months and there's been plenty of giggles and office banter, but today she received our very best wishes and lots of lovely pressies!
The excitement remains high though as we wait a short while to see her again and meet little 'Colby'.
Please note: when the day comes, we promise to keep the phones 'manned', as no doubt the girls will be gushing over Kelsey and her new little man. Bear with us!
Good luck Kelsey x
P.S. Keep watching social media for the new Trycare baby, due mid/end of July 2018!
P.P.S. Customers will eventually hear Kelsey's friendly, caring voice again as she'll be rejoining us.... but all in good time!
The Trycare team are handling 50% more orders than last year, so we're doubling our warehouse space! The product range is growing too so this extra space will not only allow us to take on more lines, but also to continue our growth in 2018.
"We've been investing heavily in new technology over the past year to streamline the whole operation, but the real investment we've made to produce these record sales is in our people", says Trycare CEO, Phil Mathers. The Trycare Way has been instilled throughout the team and new recruits recently joining us tell me that everyone in the sector can see it. This really pleases me because we try so hard to get things right and it seems word is now getting round. I'm so proud of all my team but there's always plenty to do. To rest is not to conquer continues to be my favourite saying".
Trycare continues to grow it's business and slowly but surely take market share.
There are numerous reasons for this but one is our complete commitment to building up a brilliant team and upskilling them whenever we can.
Clare & Charlie are shining examples of this and we're very proud to highlight their success for completing the BDIA Introduction To Dentistry exam, with distinction!
When customers call, they can be assured that we know what we're talking about.
Well done Clare & Charlie!!!
More and more customers are choosing to purchase from us via the website and Trycare continues to invest in its future growth to stay ahead of demand. We are therefore delighted to announce another major improvement to our web presence!
On Wednesday 22nd March at 4pm, we move to our new high specification server.
The website will not be available during this change which is expected to last no more than 1 hour, but once up & running, should be a much faster experience than ever before.
Please also be aware that we're streamlining our shopping cart process over the coming days - making it less cluttered and even easier for you to buy from us. It's what you've requested!
Our work on creating special controls for customers with multiple sites / practices is also now complete. This allows the CEO, directors or other senior staff to monitor, amend and approve all orders before the system sends them to us for processing.
Please get in touch via 01274 885531 if you'd like to know more about these controls. They're free!
Thank you for your patience while we make all these improvements!
We've been hard at it over the past month or so and have made lots more important changes to the site.
We listen to everything you say and are driven to make the site the most user-friendly site in the industry - and we mean it! So please do keep your ideas coming...
We're now developing other features for you, but some of the new ones completed include:
That's the mantra of Trycare CEO, Phil Mathers taking on the 3 Yorkshire Peaks as well as his mission of preparing the company for further growth
Phil climbed the 3 Peaks in September 2016 as a personal goal and to "blow away a few cobwebs and to do it all within 12 hours - that's the famous challenge", said Phil.
"I've completed them before , but not for some time so with such lovely weather planned, I just had to seize the moment and hope I could still do it".
He was accompanied by David Robertson-Brown, Trycare's Digital Marketing Manager.
The trip was taken as Trycare makes numerous internal changes, the restructuring of teams and the creation of new systems to better compete with much larger companies.
"It was good to go and get some fresh thinking time away from the hustle and bustle of a normal working day. Everyone in the company is working so hard, dealing with customers and all doing a fantastic job. I'm so proud of them. We're challenging every way we do things, exploring lots of new innovations and simply making things better. It's a very exciting time in our history" said Phil. "And I keep thinking of the saying 'To Rest Is Not To Conquer' and this pushes me on to getting things done and to somehow getting up these mountains!", he continued.
"The photograph shows Phil on top of the trig point of Whernside, the 2nd peak & the highest point in Yorkshire!"
It's been a long time in the planning, but today we installed a new super fast broadband connection at our headquarters in Bradford.
This is part of our big investment into improving everything we do and to build for the future. Congratulations go to Craig, Jarred and Chris, our top IT Team who implemented the change with minimal downtime and difficulties.
Chris Nash said "We're very excited about this and it will make many of our internal systems run smoother as well as speed up functions on our main Trycare website, improving overall customer experience. Testing is on-going but everything's looking lightning fast and stable. Thanks to our suppliers too. It's been very much a team effort".
This upgrade gives Trycare plenty of capacity to continue implementing its growth plans as well as making it easier to increase speeds further as and when required.
That’s the verdict of the customer services team!
Charlie Bird, Head of Operations who oversaw the building work and manages the team said “This refit is part of a wider investment into our head office property in Bradford. Also included is the new staff canteen, training room and broadband fibre line into the property. We’ve created a much better working environment as you would expect for a modern, growing company and it seems to have got approval from everyone. It’s been a team effort with most people involved and coming up with ideas and solutions of how best to lay things out. It’s always good to have a happy team!”.
"The company is going from strength to strength with fantastic opportunities opening up to us"