Returns Policy

This Returns Policy forms part of our full Terms and Conditions of trade.

How can I make a return?

Please complete the Returns Form for the item(s) you wish to return. If you require assistance, please call Customer Services on 01274 88 55 44 who will be happy to advise (Mon - Fri, 8:30am - 5:30pm).

If you are returning damaged or faulty goods or pharmaceuticals, please call Customer Services beforehand on 01274 88 55 44.

General Returns

Goods being returned for credit or exchange will not be accepted without prior agreement.
Goods returned due to no fault of ‘Trycare Ltd’ may be subject to a restocking fee.
Special orders for non-regular stock lines cannot be returned if supplied correctly.
Damaged or faulty items must be returned with a covering letter stating the defects before ‘Trycare Ltd’ will repair, replace or refund the goods.
All goods must be returned within 30 days of the original order date.
All goods returned must be in a resaleable condition as deemed by ‘Trycare Ltd’.
Human bone is a non-returnable substance.

Pharmaceutical Returns

In addition to the above, we are unable to send pharmaceuticals and anaesthetics to Northern Ireland.
Pharmaceuticals and anaesthetics will only be accepted for return from any location with prior permission from 'Trycare Ltd', and only for the following reasons:-
i) there has been a delivery error.
ii) the products are being returned in response to a product or batch recall.
iii) products have been sold damaged or faulty.
Pharmaceuticals must be returned within 3 working days of the invoice date.
It is illegal for customers to return any item that is contaminated.
‘Trycare Ltd’ reserves the right to refuse to handle any items that do not have a completed decontamination certificate.
We cannot accept returns of any pharmaceutical products that a customer has ordered in error.